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For brands that want to tell great stories
For brands that want to tell great stories
What does that actually mean?
We carefully curate, design & build websites that make a brand unforgettable.
Is your brand unique? Do you want your customers to see the care and attention that's gone into creating your market-leading products? Then you need a digital experience to match.
Storytelling is at the heart of everything we do—because great stories inspire people, and that’s where communities are created, and sustainable growth happens.
Narrative that linger, inspire, and convert.
We work with brands who have a story to tell and products to showcase.
Our approach
Partnering with Say Yes means more than just delivering results — it’s about building a seamless, collaborative relationship that sets the stage for long-term success. Here’s how we’ll onboard Ro&Zo and Live Unlimited as strategic partners
Today: Initial Proposal
This proposal marks the beginning of our partnership. It outlines how we can work together to elevate both Ro&Zo and Live Unlimited, offering two tailored options: resource-only or strategy-led retainers. Our goal is to ensure both brands have the tools and strategy to thrive in a competitive eCommerce landscape.
Let’s Go: Legals and Payment
Once you're ready to move forward, we'll get the essentials in place:
Finalise our Agreement.
Set up payment terms and schedules.
Prepare for a smooth and seamless onboarding experience.
Onboarding
Onboarding is a key part of our partnership. This phase is all about aligning teams, systems, and goals to set you up for success. By diving deep into your operations, brand, and customer journey, we’ll identify opportunities and create a strategic plan tailored to your unique needs.
Operational Setup
We kick things off with a strong foundation, ensuring all systems are aligned:
Financial Setup: Set up billing and payment workflows.
Basecamp Setup: Establish a clear communication channel for project updates and collaboration.
Project Management Setup: Organise task management and timelines.
System Access: Ensure your team has access to the tools and platforms we’ll be working with
Customer Discovery
A deep dive into your brands, audience, and goals:
Stakeholder interviews to align on priorities and aspirations.
Mapping your existing tech stack to identify opportunities for improvement.
Brand and business discovery to understand assumptions, goals, and challenges.
Analytical benchmarking to identify performance gaps and opportunities.
Technical Audit
Laying the groundwork for a seamless digital experience:
Code review to assess quality and maintainability.
System and app review to ensure optimal functionality.
Front-end performance audit with technical benchmarking.
UX/UI Audit
Transforming user experience and brand storytelling:
Evaluating UX pain points and content hierarchy.
Reviewing storytelling elements to align with customer expectations.
Benchmarking your UX/UI against best-in-class competitors.
Data Structure Audit
Optimising how your data powers your operations:
Inventory and collections audit to enhance organisation and efficiency.
Impact Assessment & Roadmap
The final step of onboarding turns insights into action:
Presenting a clear roadmap of high-impact opportunities.
Prioritising initiatives to deliver the best results for both Ro&Zo and Live Unlimited.
Let's get going
Once we truly understand your business, and what you want to achieve; we are ready to take a proactive lead in defining a strategic technical roadmap that sets you up for success.
Our Strategy-led partnerships are built around offering a best-in-class experience for you and your team; offering proactive solutions to tackle your challenges, and create new opportunities.
Quarterly Business Reviews
We understand that eCommerce moves fast. Really fast. That's why we'll get together once per quarter to check-in on your goals, and ensure we're all pulling in the same direction.
Our partnership embodies the phrase "we work as an extension of your team," so if your goals change; so should ours.
Review, Refine & Revisit
In order to ensure we create the most value for our partners; we constantly review our roadmaps, and ensure alignment vs your business goals.
We're an agile, adaptable team; built around offering an elevated experience that captures the dynamic nature of working in eCommerce.
Costs
Our partnership is designed to deliver measurable impact and long-term value for both Ro&Zo and Live Unlimited. We’ve outlined two flexible options to suit your needs — whether you prefer a hands-on approach or full strategic support. Each option is crafted to maximise efficiency, drive growth, and ensure both brands thrive in a competitive eCommerce landscape. As mentioned during our initial call, we're happy to allocate this resource across both brands, offering significant value for your brands quickly.
Costs quoted exclude VAT as applicable.
Strategy-led Partnership
£5,000
per month
Dedicated Strategy Director. Proactive Reviews aligning Priorities and Goals
Conversion Rate Optimisation: Enable rapid learning and on-site improvements to drive impactful results, fast.
Proactive resource across UX/Design, Development and Performance, CRO and eCommerce Strategy
Quarterly strategy session with integrated and proactive solutions.
Working with you to curate a strategic eCommerce Roadmap
Hands-on Priority Support with care, attention and tenacity to problem solve and bring solutions
Resource-only Partnership
£2,400
per month
You manage us directly. Self-Serve Project Management
Access to our resource across UX/Design and Development
Reactive Production. We will quickly pick up and deliver tasks & priorities provided by you
Yearly strategy session
No hours rolled forward
Support with 3 day SLA
Getting started
Next steps
The next steps are simple: once you’re ready to proceed, we’ll finalise the agreement, set up operational essentials, and begin laying the groundwork for a seamless and impactful collaboration. Let’s take the first step towards unlocking your brands’ full potential.
01
Confirm your Partnership choice
Decide whether you'd like to proceed with the Resource-Only Retainer or the Proactive, Strategy-Led Partnership.
02
Finalise the Agreement
We’ll send over our Services Agreement (SA) for review and signature to formalise our partnership.
03
Set Up Operational Foundations
Once the agreement is in place, we’ll handle the operational setup, including financial workflows, project management tools, and system access.
04
Kick Off Onboarding
With everything ready, we’ll dive straight into Onboarding, beginning with discovery sessions to align on goals and strategy.
Ready to begin?
Let's go
We’re excited to partner with Ro&Zo and Live Unlimited on this journey to elevate your eCommerce strategy and brand storytelling. Getting immersed in your world through onboarding - from there, we’ll work together through proactive strategic planning to create a roadmap that aligns with your vision and drives growth.
If you’re ready to transform your brands’ stories into compelling customer experiences, let’s get started. We’ll send over the agreement and payment details, then schedule a kick-off meeting to map out the next steps and bring your vision to life.
Call Sean
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